Shipping policy

## Shipping and Delivery Policy

### Australian delivery

We currently focus primarily on delivery within Australia. Products marked “Free Shipping” include standard delivery to eligible Australian addresses. Some remote postcode and suburb combinations may be unavailable even where a product is marked Free Shipping.

Delivery availability is subject to the product, delivery postcode, supplier coverage and carrier limitations. If an address cannot be serviced, we will contact you and offer an appropriate solution, which may include an alternative product or cancellation and refund.

### International delivery

International delivery is available only where an international shipping option is offered during checkout or confirmed by us in writing. International shipping charges, import duties, taxes and customs fees may apply and are the customer’s responsibility unless stated otherwise.

### Processing and delivery estimates

Orders are sent to our fulfilment partners after payment and order checks are completed. Estimated delivery periods are estimates only and can be affected by the destination, carrier delays, public holidays, severe weather and stock availability.

We will provide tracking information when it becomes available. Tracking can take time to activate after dispatch.

### Separate parcels

Products may be supplied by different fulfilment partners. An order containing multiple products may therefore arrive in separate parcels and on different dates. You will not be charged additional delivery fees beyond those shown at checkout because an order is split into multiple parcels.

### Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs to be corrected. We cannot guarantee that an address can be changed after fulfilment has commenced, and additional costs caused by an incorrect address may be payable by the customer where permitted by law.

### Delayed, lost or damaged deliveries

If tracking has not updated for an unusual period, a parcel appears lost, or a product arrives damaged, email Primeguardsupplies@outlook.com with your order number and relevant photographs where applicable. We will investigate with the fulfilment partner or carrier.

Nothing in this policy limits rights available under the Australian Consumer Law.